F.A.Q.

How can I pay?
We gladly accept Visa, MasterCard, American Express, PayPal, and JCB International.

How long is the wait for my purchased item(s) to arrive?
On average, processing takes between 2 to 5 business days. You can expect to receive your merchandise within 3 to 14 business days.

Hey, I actually live in LA/San Bernardino County! Can I just pick up my order from your store?
If you prefer this option, we advise that you proceed instead with a phone order, not an online order. Please call the store in question, and a sales associate will be happy to help you.  Store #:  

Which store do you guys ship from?
Looly Baby ships from our warehouse location in Ontario, California.

Will I be taxed?
We only charge sales tax to residents living in New York (8.875%) and California (8.75%). Sales tax does not apply when purchasing gift cards. For international orders, a customs duty will be incurred (the amount of which is determined by your country of residence). Looly Baby is not responsible for the payment of this duty. For an estimate of the duties you may incur, please directly contact FedEx (1-800-742-5877).

When will my credit card be charged?
We do not charge your card until your order is ready for shipment. Pending charges may immediately appear on your credit card statement as a mode of verifying your account. However, your card is only charged when your order is ready for shipment. In the event that you cancel an order or an item becomes unavailable, the pending amount will disappear or be reduced accordingly. (Please note that the time for pending charge removal or adjustment can be longer for debit cards.)

What happens if an item I’ve ordered is actually unavailable?
Unfortunately, we cannot always guarantee availability of products. If the item ordered becomes unavailable or delayed, we will immediately notify you by e-mail or telephone. We never charge your credit card until your order is ready to ship, and we do not bill you for items that are not available. A pending amount may appear on your statement immediately after placing your order as a measure to authorize your card. However, the amount will not be processed until the time of shipment; any pending amount will disappear shortly after order placement.

Are there currently any online promotions?

Surf our blog, like us on Facebook, or subscribe to our newsletter to be hip to the next one!

Do you have gift cards?
Yup! There are two options: an Opening Ceremony Online gift card (valid online only) or an Opening Ceremony Store gift certificate (valid only at our locations in Los Angeles, New York, and at the Ace Hotel). For more details, click here.

How many Looly Baby stores are there?
We are currently in process of opening our first physical store.  If you subscribe to our newsletter you will be notified once it is materialized!

Hmm, I still have more questions.
That’s okay—check out our Shipping, Return Policy, and Privacy Policy section. If you can’t find what you’re looking for, please don’t hesitate to call us at (646) 237-6078 or e-mail us at admin@loolyinc.com