Shipping & Returns

SHIPPING

Order processing takes between 2 to 5 business days. Once your order has been processed, your item(s) will be shipped within 48 hours. Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.

All orders are shipped via UPS.

Looly Baby ships from location in Ontario, California.

How do I track my package online?
Upon shipment, you will receive a confirmation e-mail with your tracking number. You can track your package at ups.com. Once your order has shipped from our store, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877.

Service Delays
Looly Baby is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877.


Where do you ship?

Looly Baby currently only ships inside the U.S.

 
 
Do you ship to P.O. boxes or APO/FPO addresses? 
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.


Failed Deliveries & Returned Packages

In the case that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Looly Baby is not responsible for payment of return shipping costs levied by the courier. Similarly, Looly Baby is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.




LOOLY BABY RETURN POLICY

All sales final on markdowns, phone orders, special orders, pre-orders, accessories, intimates, swimwear, socks, hats, skateboards, jewelry, eyewear, fragrance, food, umbrellas, towels, toys, CDs, DVDs, books, magazines, stationery, electronics, tech, all vintage collections, Maison Michel for Opening Ceremony, Rodarte collection and Miranda July handbags. We do not offer price adjustments or price matching. Merchandise in original saleable condition with all original tags attached may be refunded back to the original form of payment or exchanged within 14 days of receipt. Merchandise must be accompanied by both the original sales receipt and a return authorization number. To receive a return authorization number, e-mail RETURNS@OPENINGCEREMONY.US or call (646) 237-6078, and provide your name, order number, name of item(s) you wish to return, and reason for return. Opening Ceremony Online is not responsible for return shipping costs.

Return Policy Requirements
We reserve the right to refuse a return or exchange if the merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item—including belts, shoe boxes, eyewear cases, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer.

Unauthorized Returns
Any merchandise returned to Opening Ceremony Online without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail RETURNS@OPENINGCEREMONY.US, and provide your name, order number, name of item(s) you wish to return, and reason for return.

Exchange Policy
All full price items are eligible for a one time exchange.

Will I be charged shipping for a return?
Yes, you are responsible for return shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forgo secured tracking, Opening Ceremony Online is not responsible for the package if it is lost or otherwise not received.

Can I return or exchange my items at the Opening Ceremony retail stores?

No. All online orders must be returned directly to Opening Ceremony Online with a return authorization number, which can be requested by e-mailing returns@openingceremony.us.

Returns for Phone Orders, Special Orders, & Pre-Orders
We do not offer returns or exchanges for phone orders, special orders, or pre-orders.

Electronics/Tech
All electronics/tech items are final sale. Warranty issues should be addressed through the item's manufacturer.